GameBike and NeoRacer

 

 

 
 
 

Return Policy

We DO NOT cancel or Modify orders via EMAIL OR INSTANT MESSAGING due to potential miscommunication errors.

Return Policy
Unopened products may be returned within 15 days of delivery. Returned items will be subject to a 15% restocking fee. In addition, you will be responsible for shipping costs both ways. This applies to the actual shipping costs. However, merchandise must still be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion. Do not use the item's packaging as the shipping box; any item returned with damaged packaging or markings on the item's box will be subject to additional restocking fees at our discretion.

Opened & Used Products

All open or used products returned for refunds to GameCycles.com will be subject to a 20% restocking fee, including faulty products. Faulty products are eligible for a return or an exchange within 30 days of the original invoice date.

Return Policy General Guidelines

  • No invoice, No refunds/credits/service.
  • Opened game discs, i.e. original factory shrink wrap removed or tampered, are not eligible for exchanges or returns. Defective game discs are eligible for an exchange for the same title only.
  • 30 days return for all video games and related products .
  • All returns are subject to 20% restocking fee within 30 days. No refunds after 30 days.
  • All returns must be freight prepaid. Any refused packages or non-deliverable packages will be subject to a return shipping fee by UPS or Fedex. The return shipping fee will be deducted from the refund amount.
  • DOA products are replaced within five to seven business days of receiving faulty product.
  • Non-DOA products are replaced within seven business days of receiving faulty product.
  • Product refunds/credits are completed within five to seven business days of receiving faulty product.
  • All returns and exchanges must be in resalable condition with original, invoice, packing materials and manuals. Any discrepancies could result in delays or partial forfeiture of your credit. There will be a $35.00 re-boxing fee for products returned in a damaged box.
  • All return and exchange shipments must accompany with an RMA number.
  • All returned shipments must be prepaid. DO NOT refuse delivery. Refused packages will be subject to a return shipping fee assessed by UPS or FedEx.
  • All COD packages will be refused.
  • No refunds on service charge, labor and shipment.
  • We reserve the right to refuse any service to anyone.

Replacement Guidelines

Product replacements will not be issued if one of the following conditions exist:

  • Product is no longer covered under our warranty period.
  • Serial label is tampered with or removed from product.
  • Return package is shipped to us via COD.
  • Faulty product passes all diagnostic tests.
  • Product has been tampered with.

Damaged Product
If a product is received damaged, please send us an email at customerservice@Gamecycles.com with a description of the damage and a telephone number that we can reach you at with in 7 business days after delivery. You will be contacted within 48 hours to assess the damage so that we can arrange to repair or replace the product.

Refused Shipments
Any cancellation made after product ships, or refusal of a product will incur a 25% cancellation & restocking fee. In addition, you will be responsible for shipping costs both ways. This applies to the actual shipping costs. If you refuse a shipment due to damage and subsequently cancel, you will be charged a cancellation and restocking fee from 15 to 25% if we are not given the opportunity to replace the damaged product.


 


 
 

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PlayStation®, PlayStation®2™, PS2™ and PSOne™ are trademarks of Sony Computer Entertainment Inc. XBOX™ is a trademark of Microsoft Corporation U.S. and GameCube™ is a trademark of Nintendo Co. This product is not designed, manufactured or endorsed by either Sony Computer Entertainment Inc, Microsoft Corporation U.S. or Nintendo Co. All other trade marks and trade names are respective to their various companies.